Utilities

Visitors

Utilities
Frequently Asked Questions

What do I need to do to establish service?
The person who will be residing at the residence or owning the business must appear in person to open the account and sign the signature card. A photo identification is required as well as a deposit.

Is there a deposit required for new service?
Yes. The minimum deposit required for residential service is $50.00, and the minimum deposit for commercial services is $100.00

What forms of payment are accepted?
Cash, Check, Money Order, MasterCard and Visa are accepted as payment. Bank draft is also available at no extra charge.

What is the minimum water/sewer/solid waste bill?
The current minimum utility bill inside of the city limits is $27.89. This includes water/sewer/solid waste removal (based on up to 2000 gallons of water per month).

How often is garbage picked up?
Garbage is picked up once per week. If you have a polycart, click here for scheduled pickup days.

My Polycart does not hold all of my trash.
An additional polycart is available for $5.37 per month inside city limits.

What do I do with tree limbs?
The city offers a location for you to haul your trees and limbs at no charge. The city also offers a chipper service that runs each Thursday. Call (580) 323-1678 for more information.

When are utility bills mailed/due?
Bills are mailed out the last working day of the month. All bills are due by the 15th of the month. Late notices will be mailed out after the 15th and a late charge assessed. Accounts that have not been paid by the disconnect date will be disconnected.

What if I can not pay my bill by the due date?
You can avoid disconnection by coming into the utility office and making a written arrangement to pay at a later date. (Up to 3 times per year) If you fail to honor your arrangement to pay, this service will no longer be available to you.

What if my service is disconnected?
Payment of the delinquent bill plus a $25.00 service charge is required before service will be reconnected.

Why was I charged a $25.00 Service Charge even though my water was not disconnected?
If your name appears on the cut-off list you are charged a $25.00 service charge even though you may have paid your bill before the water crews turned off the water to your residence/business.